Visitor Experience Manager [New Zealand]


 Mō te tūnga | About the role
The Visitor Experience Manager is responsible for the research, design, promotion and delivery of Museum programmes, exhibitions and related activities.

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The main responsibilities of this role include:
  • Leading your team in the creation and execution of national museum standard public programmes;
  • Creating and managing an optimal and educational visitor experience on-site and through digital means;
  • Driving new exhibition initiatives and displays;
  • Ensuring consistently high standards in visitor experience, programming, safety, and security; and
  • Engage regularly with key stakeholders and visitors.
Ngā pūkenga me ngā wheako | Skills and Experience
Along with considerable experience team leadership experience managing, motivating and empowering others, you will ideally have the following skills and experience:

  • Developing and leading exciting public or visitor programmes;
  • Experience within a heritage museum, gallery or similar environment;
  • Experience managing the delivery of EOTC educational programmes or similar;
  • Conceiving and directing the development of events, exhibitions and experiences that integrate new technologies, materials, and trends;
  • Experience in customer feedback and public visitor analysis; and
  • Confident communication, influencing and relationship management skills.
You are a confident communicator and pro-active, self –starter with a passion, drive and immense commitment to creative and educational public programmes.
Mō mātou | About Us
The Air Force Museum of New Zealand plays an important role in New Zealand's unique military aviation heritage and we take great pride in being able to:

  • Protect, preserve and share our Taonga;
  • Connect with our Air Force whakapapa and their stories;
  • Ensure that sacrifice is never forgotten;
  • Help with understanding our Air Force history, culture and place in the world today.
Nōu te rourou | What's in it for you
Become a valued member of a close knit team who absolutely love the rewarding work they do preserving and honouring our military history.
In return for your expertise, dedication and hard work, NZDF is offering remuneration reflective of your experience, along with:

  • Great benefits for you and your family.
  • Fully funded life cover up to $300,000.
  • 5 weeks annual leave per year.
  • Flexible working environment and positive culture.
  • Opportunities for career development.
  • Variety, challenge and a chance to influence.
NZDF is an inclusive organisation that is open to flexible working arrangements and welcomes applications from people regardless of gender, ethnicity, disability, sexual orientation, age, beliefs/opinions, or family circumstances.
Me pēhea te tuku tono | How to Apply
To view the Position Description and to Apply, please use the links on this page.

Please note:
  • Applicants will be required to undergo a pre-employment drug screening test prior to any offer of employment being made.
  • If you are an existing NZDF employee (excluding contractors) you must apply through our Internal Vacancies site, via the HR Toolkit.
Applications close on Sunday 30 July 2023.
Please note: Applicants must be legally entitled to work in New Zealand (NZ) and be able to obtain and maintain the required level of NZ Government security clearance for the position applied for. The minimum citizenship and residency criteria for security clearances to be granted by the NZ Defence Force are as follows:
Low level Security Clearance

  • most preferably a NZ citizen, who has resided in this country continuously for at least the last five years, OR
  • is a citizen of, and/or has resided continuously in one or more of the following countries for the last five years: either Australia, Canada, NZ, the United Kingdom (UK) or the United States of America (USA); and has a background history that is verifiable and can be assessed as appropriate by the NZ Security Intelligence Service (NZSIS) towards a recommendation of suitability for a security clearance at this level.
If you do not meet these minimum criteria, we will not be able to accept your application.

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